Customers’ review

Date: - Categories: Product & Brand / People

9 out of 10 customers recommend Setaram

Customer satisfaction is our priority

  • 92% of our customers are satisfied with our solutions

    92% of our customers are satisfied with our solutions

  • 94% of our customers are satisfied with our turnaround time

    94% of our customers are satisfied with our turnaround time

  • 87% of our customers are satisfied with our technical support

    87% of our customers are satisfied with our technical support

Customer testimonialsThey’re talking about us:

Benjamin DEMANGEL

DEFITRACES FRANCE

Our customer gave us a 5/5 rating

“Very good solutions, good after-sales service, good responsiveness. The temperature sensor (DSC rod) was out of order; a rapid intervention was planned and everything was back to normal.”

Amine GENESTE

UNIVERSITÉ DE MONTPELLIER

Our customer gave us a 5/5 rating

“Excellent follow-up of our queries and fast, accurate answers. Always someone available to answer my questions, which is of course very pleasant and important for us.”

Nadine BERTHELEMY

ARCELORMITTAL

Our customer gave us a 5/5 rating

“The service team is great because it solves the problem and the maintenance goes very well.”

Alice MARTIN

Institut Carnot de Bourgogne

Our customer gave us a 5/5 rating

“The technicians are very helpful if I have any question. Their answers are very clear, and when I don’t understand they take the time to re-explain”

Dr Sarah Saidi

Teijin Aramid

Our customer gave us a 5/5 rating

“We have a very good and longstanding relationship with Setaram. They are always ready to help, to answer our questions and to assist us with new sample holder design.”

Dr Livia Mara

Baikowski

Our customer gave us a 5/5 rating

“Setaram has an application lab that really helps us to develop our skills to characterize our products”


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